Canada-Complaints.com » Shops, Products, Services » Complaint / review: Sears Canada - Stolen Ellipitical | #8786

Sears Canada
Stolen Ellipitical

In December 2007 we purchased from sears an expensive Ellipitical trainner. In November 2008 with 11 months of use it developed a bad grinding noise in the spinning wheel weight location. We contacted Sears service desk and were told that they normally would have someone come by but because we are in Yellowknife NWT that we would have to take it to the local Depot for shipping out for repair. We did as instructed. In LateJanunary 2009 we started to inquire where the unit was. After several calls and talking to the owner of the local depot we were informed that it had indead been repaired and shipped back but was damaged in shipping and had to be returned once again for repair. This went on 3 times with it being damaged in shipping each time and returned. The last time was in March 2009. After inquiring where it was then we were told it was repaired and waiting shipping back north as at the time the winter road across the Mackenzie River was out and it would be a month or untill the Ferry was back in operation. After impatiently waiting since March and with multiple phone / email inquiries we have gotten no farther in getting our Ellipitical back. Each phone call bring appologies and promises to get back right away to us. No one ever does. I phoned once and asked what it was going to take to get this resolved and mentioned if maybe a legal case would get some action, I was proptly hung up on. I keep requesting that they just ship a new one or refund my money to buy another and all I get is stalling.

I guess in short all I can say is DONT buy Sears, They have no Customer service. You cant even get past the service desk to talk to someone in charge.

I am presently researching how to take them to small claims court as I cant seem to get any where in the regular system.

Date:

Company: Sears Canada

Country: Canada   Province: Northwest Territories   City: Yellowknife

Category: Shops, Products, Services

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