Complaint / review / scam report
Sears Canada
Poor Customer Service

Sears closed the repair depot in British Columbia's Capital City, Victoria, so all appliances must be sent to Vancouver for repairs. It takes about 3 weeks to hand in your appliance at the Victoria store and have it returned. Before they will return the repaired appliance to their Victoria store (not to you but to their own store) they demand payment in full. They won't send the invoice first, so you have no idea what they did - they just say pay up and we'll send the appliance to the store in Victoria where you can pick it up. They refuse to allow you to go to the victoria store to see the invoice and then pay. After paying for repairs which clearly include shipping, they won't even deliver it to you. There is a lot of competition for appliance sales in Victoria, and this is the las appliance I will buy from Sears.
Author: Contact with Author

Offender: Sears Canada

Country: Canada   Province: British Columbia   City: Victoria

Category: Shops, Products, Services

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