Hi my name is Desiree Walker 206 Boland Ave Sudbury ON P3E1Y2 705-675-2040.
This is the second time I send you this message. I have not recieved a reply from you. Please reply A.S.A.P.
This is my story...
In mid-July, I was speaking to yak and carefully considering switching from Bell Canada over to Yak communications. The first lady I spoke to, who was Anastagia, was quite nice. She informed me that I needed to contact Bell to cancel my internet service, then call her back at 1 800 490 7235 to give her the cancellation date as well as the cancellation number in order to move both my phone and internet service successfully. After cancelling with Bell, I tried calling Anastagia back to no avail and found myself on hold for 25 minutes. When I finally was speaking with someone, Micheal, he was confused and after I was hung up on accidentally after 45 minutes of this attempt to clarify, I found myself calling again, to start the whole procedure over, only to hold for another 20 minutes. When I finally got hold of another rep, he was just as confused, completely unhelpful and I lost the line again. After my third attempt and holding again for nearly 30 minutes, I realized that I had now spent nearly 3 hours of my own time with YAK and had so far gotten nowhere. I realized right then that I did not want to switch over to YAK at all because of the terrible customer service I had been recieving. So... once again... and this is the same day... I called YAK and held the line again... because this time I wanted to be sure that YAK would not use my information to switch me over. So finally after being on another long hold, I spoke to another YAK rep and advised him of my situation which took about 10 minutes and told him to cancel any order that may have been put out with my information and told him that I did not want to be a Yak customer. I told him again, cancel all my information and he said no problem. I asked for a confirmation number and he said there wasnt' any because there was no order to cancel. Several days later my phone stopped functioning. I could not recieve any calls all day and no voice mail. That evening, my phone was functioning again, and when I called Bell to find out what was going on... they advised me that Yak had switched me over and I was no longer their customer! I called Yak and was put on hold for a ridiculous amount of time, over 30 minutes again! and finally explained to another rep what was going on! He appologized and said that I would not be charged any fees from Yak and told me that If I wanted, I could call Bell to reinstate my line with them, which is what I did. I still had no voicemail though in the meantime. He told me to press *98 and so on... I told him I had already tried that several times to no avail. He replied that it should work and he didn't know what could otherwise be the problem! After several more phone calls I realized that as had been my experience with Yak, I was getting nowhere. I placed a call with Bell and a kind rep did eventually call me back to tell me that YAK had failed to activate my voicemail. So she activated it then and there and it finally functioned. I must have spent about 5 hours going back and forth waisting my time with YAK. I now want confirmation that I won't be charged any ANY ANY fees from Yak. My account is back with Bell, however, I did lose some of the benefits I enjoyed before YAK switched me over against my instructions. I also lost my $55.00 line protection that I had recently ordered and paid for. WOW! What and incredibly disapointing experience! Please send confirmation that I will not be charged!
Unhappily,
Desiree Walker
August 25, 2008
This is now the 3rd mail I send with absolutely NO REPLY. I haven't received any CUSTOMER SERVICE to date. I have now recieved a bill which I was told but not assured I would not recieve. No surprise of course.
invoice # 010807-307988 cutomer # 307988
Hi my name is Desiree Walker 206 Boland Ave Sudbury ON P3E1Y2 705-675-2040.
This is the second time I send you this message. I have not recieved a reply from you. Please reply A.S.A.P.
This is my story...
In mid-July, I was speaking to yak and carefully considering switching from Bell Canada over to Yak communications. The first lady I spoke to, who was Anastagia, was quite nice. She informed me that I needed to contact Bell to cancel my internet service, then call her back at 1 800 490 7235 to give her the cancellation date as well as the cancellation number in order to move both my phone and internet service successfully. After cancelling with Bell, I tried calling Anastagia back to no avail and found myself on hold for 25 minutes. When I finally was speaking with someone, Micheal, he was confused and after I was hung up on accidentally after 45 minutes of this attempt to clarify, I found myself calling again, to start the whole procedure over, only to hold for another 20 minutes. When I finally got hold of another rep, he was just as confused, completely unhelpful and I lost the line again. After my third attempt and holding again for nearly 30 minutes, I realized that I had now spent nearly 3 hours of my own time with YAK and had so far gotten nowhere. I realized right then that I did not want to switch over to YAK at all because of the terrible customer service I had been recieving. So... once again... and this is the same day... I called YAK and held the line again... because this time I wanted to be sure that YAK would not use my information to switch me over. So finally after being on another long hold, I spoke to another YAK rep and advised him of my situation which took about 10 minutes and told him to cancel any order that may have been put out with my information and told him that I did not want to be a Yak customer. I told him again, cancel all my information and he said no problem. I asked for a confirmation number and he said there wasnt' any because there was no order to cancel. Several days later my phone stopped functioning. I could not recieve any calls all day and no voice mail. That evening, my phone was functioning again, and when I called Bell to find out what was going on... they advised me that Yak had switched me over and I was no longer their customer! I called Yak and was put on hold for a ridiculous amount of time, over 30 minutes again! and finally explained to another rep what was going on! He appologized and said that I would not be charged any fees from Yak and told me that If I wanted, I could call Bell to reinstate my line with them, which is what I did. I still had no voicemail though in the meantime. He told me to press *98 and so on... I told him I had already tried that several times to no avail. He replied that it should work and he didn't know what could otherwise be the problem! After several more phone calls I realized that as had been my experience with Yak, I was getting nowhere. I placed a call with Bell and a kind rep did eventually call me back to tell me that YAK had failed to activate my voicemail. So she activated it then and there and it finally functioned. I must have spent about 5 hours going back and forth waisting my time with YAK. I now want confirmation that I won't be charged any ANY ANY fees from Yak. My account is back with Bell, however, I did lose some of the benefits I enjoyed before YAK switched me over against my instructions. I also lost my $55.00 line protection that I had recently ordered and paid for. WOW! What and incredibly disapointing experience! Please send confirmation that I will not be charged!
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