On March 21st, 2011 My wife Carol Called Bell Canada and was speaking to Line #id xx357 she kept on telling Carol that we have a contract and that we cannot cancel the service. I got on the phone and spoke to her explaining to her that we do not have a contract and we did not agree to those terms. She also told me there would be a cancellation fee of $100 put on the account and if not paid would go to collections. I tried to explain to her that we had someone from her department call us almost 10 times harassing us to pay the bill by credit card or he would keep on calling as a result we are cancelling the service. I also explained to her that I have proof about this. She went on to say that customers do this all the time to avoid paying for the service and basically get away without paying. I asked her just to give me the confirmation number and cancel the service. She kept on stalling by telling me that she would email it to me with a copy of the verbal contract my wife agreed to. I asked her again just to give me the confirmation number so that I could end the call. She finally gave me the confirmation number #915115966 and hung up the phone on me. That is the service reps they have working at Bell.