Ordered a DVD collectors set from this website. Was notified that order had been processed, provided with an estimated delivery date, and credit card was charged.
I contacted the company when I did not receive the promised shipping information. TheDVDPlanet.org notified me via email that they were having computer problems and that the product was shipped to incorrect address. Was provided with a discount code which could be used for future purchases.
Was later notifed that product had shipped and given a specific timeline to expect delivery. Product never arrived.
I sent an email demaning my card be credited - but have heard nothing.
Original order - 11/17/07. Charged on 11/20/07. Product promised 12/6 to 12/8. Never arrived. Complete ripoff. No Telephone Number provided on website.