Complaint / review / scam report
Perfect Packers - Robert Spence - Bob Spence - Jeff Spence
Extortion, Overcharged despite the guarantee of quoted amount. Rowdy crew members extorted extra amount for

This is to address illegitimate behavior and money extortion by the moving company Perfect Packers, 2258 Mountainside Dr., Unit 1, Burlington, L7P 1B7, Ontario occurred on the day of our move on December, 2007. After they overcharged me in my last move, this time I have taken written guarantee from the owner that under no circumstances his crew would overcharge me beyond what's quoted.

But at the end of the move they not only overcharged me but also took a check of higher amount from me through enormous noise and rowdy behaviour on my property and yelling that they do not believe in the written guarantee by their owner as they believe that the quote was wrong and I must pay what they demand.

Moving locations have 30 min worth of travel time in between. The truck was only half full. All packings were done by me before they arrived.

Arrived almost an hour late. Travel time between the locations was taken 2 hours and 45 min instead of 30 min.

Following were the sequence of our move on the day of moving:

Under fair calculation method following should have occurred. Total moving time = 5.75 hours 0.5 hours (Travel Time) = 6.25 hours
Total amount charged should be = 6.25 * $110.00 = 687.5 41.25 (GST) = $728.75

Price was guaranteed not to exceed $770 GST $46.2= $816.2

Instead their crew have forcibly taken $880 dollars by making a lot of noise at my house and at that time, they were on the phone with the owner. He requested me to provide their staff the amount they wanted because of the hot situation and he promised to get back to me on the following business day which he never did. Instead, he encashed the check I have provided.

The owner Robert Spence have specifically given me written guarantee that under no circumstance they would charge me higher than $770 and if it's less they would charge me less.

Side note: Service dissatisfaction:

Their movers did not have plastic wrap for protection of my furniture and equipments as committed during the quote.

Robert Spencer committed to provide 3 person for moving. Instead his 3rd person was a 16 year old teenager which I believe slowed down the move and got me actively involved in moving.

Hamilton, Ontario
Author: Contact with Author

Offender: Perfect Packers - Robert Spence - Bob Spence - Jeff Spence

Country: Canada   Province: Ontario   City: Burlington
Address: Perfect Packers, 2258 Mountainside Dr. , Unit 1
Phone: 9056307225

Category: Shops, Products, Services


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