This past weekend, I hired the No Problem Movers to move a friend who is a single mother with 2 small children from a storage facility in Mississauga to an apartment in Kitchener. When I was selecting a company, No Problem Movers provided me with a really competitive quote of $89.00 per hour for 2 men and a 26" truck. I accepted after reviewing some others and the very friendly office lady stated I would only be charged for the duration of the move plus 2 hours travel time to account for time from the storage to Kitchener and time from Kitchener back to Mississauga at the end of the day. I consented and confirmed the move. The night before the move, they called to confirm but asked if I would mind them bringing a 16" truck instead. i said that I did since I knew that it would not be big enough. I also reminded the man I was quoted for a 26" truck and that was what I wanted. He reluctantly agreed. The next morning, the No Problem Movers showed up 30 minutes late only after 3 calls from the driver to me to provide him directions, again and again. The movers were a young man and a teenager (Grade 12 student). I wasn't feeling confidant but agreed to proceed, after reviewing the contract which stated exactly what the lady had told me.
Once they packed the truck from the storage facility (3 hours) they left for Kitchener with directions from me, and me and my friend in my Jeep behind them. They didnt realize we followed them into the Wendy's parking lot where they proceeded to enjoy a 45 minute lunch break before leaving for Kitchener. I followed again and passed them only after we got right into the city. I arrived at the apartment at 1:45 (a 30 minute drive from Mississauga. They arrived at 2.
They then provided me with a bill for $950 which I needed to pay in cash before they would unload the truck. I couldnt figure out how they determined $950 when they started at 9:30 am and were estimating to be completed by 4:30PM. In my head, it was 6 hours for the move the 1 hour to drive to Kitchener and the one hour to drive back as quoted by the lady. 8 x $89 Tax = $726 - I was even willing to throw in a tip but they insisted they could do nothing without $950 cash. I reluctantly paid to get it over with. They created an invoice which stated 9 hours moving time 1 hour travel (?) and added in the tax and I signed it. All seemed finalized
At 3:30, they announced they could no longer unload the rest of the truck unless we paid an additional $89 tax to cover what they believed would be another hour beyond 4:30 to complete the work. I said I wouldnt pay. I called the owner. I tried to rationalize with him that he can't state the total at one point and then revise it when his employees don't move fast enough. I advised him about the lunch break and the doddling to get to Kitchener. i advised him of the lack of speed with which his movers were working. I advised him about the contract that I had already signed and the quote that the office lady had given me. he advised me that he did not deal with angry customers and would not assist me. He suggested I call the office lady on Monday. I asked if she worked for him and he said she did. I asked then why wouldn't he deal with it and he reminded me that he would not deal with angry customers. i called him a liar and a cheat, paid the $89 tax and asked them to finish quickly. They dumped the last load just inside of the apartment and hurried into their truck.
The drivers then had the gaul to ask me how to get out of Kitchener. I assisted them reluctantly. I called the owner back and told him I would be lodging a complaint and telling everyone that i could about this scam. he laughed and said he wasnt worried because one customer could not make a difference.
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