No problem movers are the worst moving company I have ever dealt with. When I called the company they were professional and friendly. But the day of the move, when I had no choice but to use and pay them, the scamming began. I find it very interesting that I had the very same problems as the other people who have complained. Obviously there is truth to what we are saying. Why would people go to the trouble of writing these comments if they weren't true? And I for one have never done anything like this before.
The movers are unbelievably slow. It took them three hours to load their truck from a very small storage unit. (No stairs)
I left to get a coffee and a snack when I came back they were sitting outside and said the storage door wasn't working. It was open when I left but apparently closed on it own. They had asked someone from the storage unit for help but claimed the door kept closing on them. When I pressed the button the door opened and stayed open for the remainder of the move. I had just spent 70 dollars for them to sit around. They did try to call me and say there was a problem but I missed the call. And I take full responsibility for that. But my complaint is they didn't even move the furniture from the open unit to the closed outside door. They didn't lift a finger while I was gone. They could have continued working until I got back but instead choose to sit and wait for me. Once again when I pressed the button the door stayed open. Strange. When it came time to load my mattresses they informed me they would not move them unless I bought a cover for it. I've had those mattresses moved by professional movers before and they never forced me to buy mattresses covers. The movers said it was for their protection. I'm still not sure what that means. They were going to charge me 20 dollars for each plastic cover. I noticed the storage unit was selling them for 5 dollars. My choice was obvious. At the end of the move I was surprised to see an extra 20 dollar charge for boxes. My stuff had been stored by another moving company I didn't need boxes. And they didn't inform me of the boxes until I got the bill. I had specifically asked before the move if there would be any other charges and was told no.
Then they made a (snack) stop on their way. (They didn't realize we followed them.) So I was paying an extra 70 dollars for travel time plus the hourly rate while they were snacking.
No Problem movers took from 10 am to 5 pm to move me from a small storage unit in Mississauga to Toronto. When I hired a company to move the same furniture from Whitby to the storage unit in Mississauga it took them 2 hours less. I find this strange since Whitby is further away. And it cost me 200 dollars more with No Problem Movers.
They promised to have runners for my off white carpet. I spoke to them before hand and they assured me they would have some. They didn't have enough. The movers said the company didn't mention anything about needing runners.
I told them they would have to move faster when unloading the truck. They asked me to please not be angry with them because they were so tired of all the complaints. They told me a week ago they had a lady screaming at them. Then they suggested I help them unload the truck that way it would go much faster.
When I called to complain the gentleman was very nice on the phone and said he would talk to the movers and call me back. He never did. I called back one week later he didn't remember me so I had to explain everything once again. He said he would talk to the movers and call me back. He didn't. I called him and he just tried to justify their unprofessionalism. He thought it was fine that they stopped for a snack along the way. He told me they've never had a complaint. I didn't bother mentioning I had just seen this website.
In fact, an employee at the storage place where I got their card from said it's to bad I didn't use MIKE THE MOVER, HE COMES HIGHLY RECOMMENDED.
Also, when I went to put the leg on my couch I noticed 2 were missing. I called the company and asked if they had them. The woman said she would call me back. I never got a call.
I feel sorry for anyone who is going to use this moving company in the future. I am still bothered by the way I was scammed and treated that day. I have never felt so ripped off in my entire life. In the end if a former customer is unhappy you as a potential customer should be leery. Whatever you do DON'T use No Problem Movers or else you could have a very big problem.