Complaint / review / scam report
Riverbend Movers
Overbilled

I was originally quoted $85/hr for 2 movers with no travel charges. The move was scheduled for Saturday at 9am. They arrived 1/2 hour early with 3 guys, not 2. They loaded very quickly, 30mins, but with very little regard for the things they were moving. I witnessed one of my stools bashing into the top of the door frame. I was extremely glad I had wrapped most of the furniture and extra wrapped my dishes.

We arrived at the house before they did and proceeded to wait over 30mins for the truck to arrive. When they did arrive they said "We stopped for a break, hope you don't mind, it's 4 hours minimum on Saturdays anyway". I was not aware of the 4 hour minimum and in fact, had been told the more organized I was the faster the move would go and the less it would cost.

They moved everything into the house nearly as fast as they had unloaded it from our apartment. They did move most of the boxes to the rooms they were labeled to go into and moved all the furniture to the correct rooms. Then they cracked open some beers.

We were then presented with a bill for $457.80, they had worked for 2 hours, not including their 30-45min break. The cost per hour had risen to $109 for the 3rd man, plus an hour of travel time. We should have paid $178.5 (2 hours @ $85 5% GST), instead we paid $279.30 more.

I would not recommend this company to anyone I know. When I spoke with Wayne he seemed honest and sincere. It was a great disappointment to find out how his business was actually run.
Author: Contact with Author

Offender: Riverbend Movers

Country: Canada   Province: Manitoba   City: Winnipeg
Site: riverbendmovers.com

Category: Cars & Transport

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