Complaint / review / scam report
The Moving Group
RUDE, THIEVES, UNPROFESSIONAL
Arranged a move on Tuesday April 21st for 9am. Put off the move by hours 3 times that 1 day. Were 1.5 hours late when we rescheduled the 2nd day, April 22nd. Came with a truck way too small. I was quoted 800 but after they had packed the truck told me the bill was 1250 - and that was not including the other half of the stuff they had to come back for! I had asked for my things to be stored. Estimator (Floyd) said 80 to store for a month and he would give me a grace period of 2 weeks. Owner (John) said 200 per month! Gouged my hardwood floors in 5 places. Took 20 minutes to get my couch out the front door as the movers swore and cursed in front of me - huge black mark in front hallway. Movers went into my fridge and ate food out of the fridge without my permission. After I expressed my displeasure they did it a 2nd time! BTW that day they were 1.5 hours after scheduled 9am start and movers insisted they were there at 10 - so owner billed me from that time. After 5 days of appointments missed and very late shows - I finally started leaving when they were over an hour late. It infuriated them. Owner swore they would be on time if I gave them another chance and that he would personally be there during the move. Ummmm. No. Was over an hour late - so I sent them away. Swore at me, refused to tell me where my stored goods were, refused to answer my phone calls, and then threatened that they would 'make me pay and pay and pay' when I sent a professional moving company to come and pick up my furniture. Disgusting.
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