The delivery team in Edmonton is just useless and doesn't have patience at all to ring 3 times the buzzer and no respect for customer's urgency. Without even coming for delivery, they mention as customer unavailable. The fact is the whole day my wife stays at home as she is a housewife and just delivered a baby. Ultimately when I called the customer service (based out of Edmonton), they said they will definitely deliver the package the next day but somebody should be at home. After agreeing it, the very next day I received a call in the morning that I have to personally collect the same from their office otherwise they will send the package back to the sender.
What is the point of choosing Fedex rather than any other courier service or Canada Post. They are far far better than Fedex. I have no problem so far with Canada Post.
The higher management should look into the matter urgently.
Thanks
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