UPS is in my view one of the WORST service providers. I was recently sent a package from Ontario by ground transportation. The package was delayed 8 hours within UPS facility for incorrect routing! Then I was assured that I would receive it by the end of Monday. Nothing arrived. During the day, I noticed a status update from EDMONTON which said - "Adverse Weather Conditions". This was posted at 3am. The day was the BEST day Edmonton has enjoyed weather wise in 5 days!! However, the package had left Ontario 4 days ago and was on its way to Alberta, expected to be delivered on day 4. I called UPS no less than 8 times - and got mixed responses from RUDE to semi polite. One even went as far as to say the package was on delivery route, that they had got in touch with the driver and she would deliver on her route. I had EVEN offered to meet the driver ANYWHERE in the City to receive the package - I wanted it by tonight!! I think that I was being told lies all through the day. When I called at 6:30pm or so, I was told that the package was not even in Edmonton. WHAT?? Contrary to all the information I was being fed during the day? DISGUSTING LIES is all that UPS seems to work with as their business ethics!! SHAME ON YOU. Please note that in the mean time - I got 2 other packages, ONE from Ontario and another Montreal. Transported by FEDEX and DHL respectively - both were sent last week - around Thursday and arrived today - the adverse weather conditions did not affect your competitors!!
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