I took a montly plan on 17 th July 2010 on an understanding that the activation charge is free for a limited time as advertised on fido website. Accordingly we called fido and took an additional call waiting feature with $ 15 plan. I am in understanding that the activation is free. But when I checked my account in fido website I see a activation charge. I called the customer service and stated the fact that I was not disclosed about activation charges by the sales person and as such I want this to be removed particularly to the fact that I now want to take 2 years contact plan which allows no activation charges. It may be mentioned here that if I would know during the time of taking the monthly plan that it carries activation charges, I would definately have taken 2 year contact plan right way.
The supervisor declined to take out the activation charge inspite of fault at their end by not disclosing the charges to me. The supervisor I spoke is very rude to me during conversation and she failed to realise that due this non disclosure of facts I have suffrered financial loss.
As such I request Head office authority to please look into this matter, an advise concered Fido personnel to remove the activation charges as I take the 2 year contact plan. My fido is 647-6864392.
With thanks
Tasmia Chowdhury
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