Canada-Complaints.com » Health & Medicine » Complaint / review: ManeSocity Salon. Spa - In my 62 years have never been so degraded, humilated, embarrassed and insulted by the hands and services of a Beauty Spa | #20082

ManeSocity Salon. Spa
In my 62 years have never been so degraded, humilated, embarrassed and insulted by the hands and services of a Beauty Spa

Please find attached my letter to the ManeSociety regarding my humilating experience.

January 14th, 2008

Attention: PINO Owner/Operator
Manesociety Salon. Spa
6055 Mavis Road
Mississauga, Ontario
L5R 4G6

Please be advised that a Formal Letter of Complaint has been issued to the Better Business Bureau re: Manesociety Spa Facilities and the treatment given to me on January 11th, 2008. There will be further letters sent to Ontario Health Standards and every other avenue I can seek.

Having booked an appointment for 6:15 p.m. on January 11th for a facial and body treatment the following is what transpired over the course of 1 hour and 20 minutes.

Received a phone call at home asking if I could come in early.
Arrive at 5:50 p.m.
Was greeted at reception and my coat taken by receptionist.
Was introduced to a young girl dressed in a black t-shirt and tracksuit. - Winter boots on her feet and over-sized sun glasses on her head. She was leaning on a salon desk eating something from a plastic container this was Chantel.

Was escorted into a closet of a room and told this was the SPA! My gut instinct told me to leave, however this was a gift given to me by family so thought I would stick it out.

You know full well what is in this room including the ceiling vents that are caked with dirt and mold which is what one gets to look at while lying on the filthy table.

As well, I had to listen to a portable radio. CFRB that could not hold the channel and she had to leave what she was doing to adjust all the time. It was a talk show regarding the death of Oscar Peterson very soothing salon atmosphere Good Lord! Between this and Chantel clomping around the table in winter boots again.what kind of Spa is this?

I was shown a tattered robe behind the door and told to lie on the bed and she would be right back. A Velcro wrap was placed around my head and then I was told the steamer did not work so she would have to use hot towels or I could come back when it was working. As I was undressed already, I said I would stay.

I looked on the very small counter as to what supplies would be used and there was one round sponge, a metal instrument, a paint brush, some un-marked bottles of product that I'm sure were filled with products from the dollar store.

Chantel left the room and came back with a foul smelling hand towel and proceeded to press it into my face.
She applied cotton pads on my eyes and once again left.
When she returned she had a plastic basin full of warm water and proceeded to clean my face with smelly water/gel and a cloth or perhaps the only facial sponge that was on the counter.

She began to scrape along my nose with an instrument that hurt so badly I had to tell her to stop. When I asked what on earth she was doing she advised me that it was an extractor. I told her I have never in all my years of having facials had this type of treatment she told me I've never had a proper facial. Believe me I've had facials at the best including the Elmwood Club! I advised her that at the very least she should have used a lighted mirror that was in the room to perhaps look at my skin but was then informed that even the mirror didn't work.

There was absolutely nothing done hands-on to my face other than washing it and even that wasn't done properly.

She then applied something she said was a mask and said she would be back to check on me didn't happen. She came back and remove this so called mask that hadn't even set and washed my face with the same dirty water which was cold by now then applied some junk on my face and said she was done. This took a total of 20 minutes.
I asked if there were any mirrors anywhere in this room so see what a mess I was in and was told there was a washroom outside.

Body Treatment:

Chantel returned and gave me disposable underwear which I put on she returned with her pot of warm mud and started to apply with a paint brush that looked like it had been used on someones house and used often.
Once my backside was done we had to struggle, as the table was so small to turn over in order to apply the front. She had to leave the room again and I was left on the table absolutely freezing. Once wrapped in the foil she asked if I was warm enough and I advised her of how cold I was. She put a blanket on me, as I was shaking so bad. Both from the cold and the humiliation that I was feeling.

When she returned she dropped a pair of dollar store plastic sandals on the floor and suggested I wear them, as I had to go across the hall to shower. The robe that was left for me did not even close at the front, as it was so small. I had to walk through the hall covered in green mud holding the robe closed over my naked body as best as possible.

Once in the other room I was given a Hand Towel to shower and a hand Towel to dry.they also stank. These were old hair towels from the salon area without a doubt.
The ridiculous panel shower doors did not close, nor could I even turn around in order to get the mud off as the shower was so small.
I informed her I just wanted to get out of this place and she said she would leave me body lotion or she would apply. I stupidly asked what type of lotion and she replied. Lavender.

I was left completely alone in these back rooms.
When I found the washroom on my way back from the room with the shower, I looked in the mirror and my mascara had been smeared all under my eye and left like black half moons of smear... I looked like something out of a "Horror Movie". I was also left to walk from room to room without a proper Robe - covered in green mud and my face smeared with mascara.

Once dressed I came out front to find three other young people that looked like they came in off the street lounging in the chairs obviously waiting for Chantel.
I advised everyone within ear-shot that I would be taking this to the Better Business Bureau. Ontario Health Standards, and every association possible in order to not let this happen to anyone else.

I have never in my 62 years been more degraded, humiliated and treated so badly. I left the salon in tears and had to go home and get immediately into a hot shower to clean up.

I understand there have been other complaints and rest assured I will not let this one go.

I have been in the Health & Beauty industry for over 30 years and believe me; I know the contacts to make on this issue.

I expect a full refund for the Gift Certificates as well as a refund for a Pedicure Gift Certificate that has not yet been used nor will it be.

I have left a message that I expected a phone call on Monday morning and have not heard from a soul.

I have left out some of the details as I am in no way trying to have Chanel removed from her job, as it's the management that put this un-qualified person in this position. She was also left with a $20.00 tip .for NOTHING!!

You have absolutely no right to have a sign that reads SPA nor should you advertise your services as a Spa.

I will pursue this issue to the limit!

Copy: Jennifer Kumar Manager Manesociety Salon. Spa

Please Note: that since this letter was written, I have called everyday to speak to the owner and sent e-mail. I have also learned that the Manager Jennifer Kumar is not longer there.

Thank you in advance!
Barbara
Mississauga, Ontario
Canada

Date:

Company: ManeSocity Salon. Spa

Country: Canada   Province: Ontario   City: Mississauga
Address: 6055 Mavis Road
Phone: 9055025560

Category: Health & Medicine

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