» Furniture & Equipment » Complaint / review: Leons - Appliances | #5607


We have been loyal Leons customers about 20 years. In October 2007, we purchased six new appliances for our new home, and six new appliances for our son. We also purchased Platinum Protection for all.

We have never had a problem with new appliances before. However, four of our six Leons appliances have been defective.

They finally replaced our microwave.

Our dishwasher has to be tipped back at a ridiculous angle so that it will not leak. This was the "leveling" as performed during a service call. The front panel was replaced because it developed a large stain, where the heat vents out. Our water heater is set, one notch above the vacation setting so hot water was not causing the problem. The stain has reappeared on the new panel. We have not pursued this issue.

The front panel of our $749 clothes dryer was replaced because one day the dryer decided that it would produce no heat, and it would not shut off, unless the door were left open.

The real problem is with our $1049 washing machine. I have called Platinum Protection at least nine times (I wasn't keeping track at the start) starting November 17. A repair man has repeatedly "fixed" the door, which will not latch unless you lift it.By the time we get to the basement to check, the repair man has left. I called Platinum Protection today to ask why the manager had not called me back on April 18 as I was promised. I was abruptly told that, when I did not receive the callback, I should have called again. I asked to speak to a manager and was once again informed that the manager is at lunch.

I then called the Richmond Hill store where I had bought the appliances. I was treated very politely, as always at the stores, and was informed, for the first time ever, that back in March, they were considering replacing my washing machine. I was also told that possibly the reason for the confusion was that they had an old cell phone number on record. Although possible, this is highly improbable, as I have contacted the store and Platinum Protection repeatedly and left my number on several occasions. I am waiting for a call backfrom the store this afternoon, as promised.

Is this a typical level of customer service with Leons Platinum Protection? Is it possible that Leons purchases factory seconds and sells them to customers without informing them?

We have become very disillusioned and in future will shop elsewhere.


Company: Leons

Country: Canada   Province: Ontario

Category: Furniture & Equipment


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