I Recently took delivery of a $11, 568.62 order and everything, and I mean EVERYTHING came damaged, even the appliances were dented up, furniture was dented, scratched, peeled. Everything looked old and used, some of the boxes looked opened and beaten up. The drivers trampled mud all inside my house and damaged my wood floor by dragging a huge stainless steele fridge across without anything under to prevent damage. When I called customer service, they sounded uninterested and told me that they will have to send a tech out to look and confirm the damage. Then they said after the tech confirms the damage they will give me 10% off to keep as is. I refused because I wanted my brand new furniture for my new home not damaged old furniture. They then aggressivley told me that then they will exchange it and that is the only thing else they can do. I was angry with how I talked to by a customer servicde rep named Sonia and so I asked to speak with the manager named Ashleigh and she said that she is on the phone and she will back, hours passed and no call back. I called back finally and apparently Ashleigh has a pefect schedule and leaves 5:00 on the dot. So the next day my husband went in and spoke with the manager and told her that he wants everything picked up and refunded, and she said that it was not an option and that we have to reselect or exchange and by her expression she could care less about our problem. I asked if I could look at it before they deliver and she said not we don't do that and that they are perfectly capable of doing it themselves. After having to take this problem to the General Manager they are willing to take it all back and refunding me and the Manager Ravi could not understand why the customer serviced manager created all this aggervasion when it was so simple to solve. The manager in the customer service is too young for this responsibility and can not take care of customer satisfaction, i have talked to many many people at work that have dealt with Leon's everywhere and 6 people agreed that the Brampton Leon's Customer Service is awful and the managers do not know what they are doing, I shopped there in the past when there were different managers and supervisors and did not have such problems, Leon's need to hire more capable customer service associates!!! Never Going to Be Shopping at BRampton Leon's AGAIN!!! I have told many many people not to go to that store. One person has ruined it for the entire store!!!
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