My parent has bough furniture from Leon’s before and it’s only now starting to take it toll, which was over 30yrs ago. So I went with my mom to Leon’s in Mississauga who purchased a sofa, a sleigh bed and one night table for $1344 on Oct31 2009; she paid $200(cash) for down payment. The balance was paid in cash on Nov27 2009 and the delivery date was on Nov28.
The goods came on Nov28 and things were fine until the next day; my dad notices some discoloration on the seat of the sofa, it looked like disgusting stain on the seat. So on Nov30 my mom called Leon’s about the stain (since we also purchased the fabric protection) and a customer service person said they will send a technician out. Okay. So the technician came on Dec10, looked at the fabric and turned over one of the seat cushions and notices the same discoloration. He said the fabric is defective and is poor quality, even the threads were coming out and to get a new sofa. Well that’s great, considering the sofa is purpose to last 25yrs. So my mom calls back Leon’s the same day and they said they will call her back. Dec11, Leon’s calls back and say there is nothing they can be do; Excuse Me! The customer service representative starts taking about a restocking fee, (a restocking, what? ) because Leon’s will lose if they try to re-sell the sofa (come again! ). This restocking fee is 25% on each cushion (that’s five cushions! ). So my mom asks, did you not get the report from your technician? Yes the Leon’s rep replied. AND??? They (the rep and the Mgr of Leon’s) went to the showroom sofa and notice the same discoloration and stain mark. Needless to say, the conversation was getting no where so my mom said she would have to take this a little further.
On Dec 12, Leon’s called and said that we can come down to the store and pick out a replacement sofa. So During the time when we notice the stain, no one sat on the sofa, everyone sat on the floor. On Dec21 Leon’s called our home and said they will be sending technician over to do something to the fabric on Dec28. My mom calls back to tell them do not send anyone over which landed on deaf ears.
Because Dec28, while my mom and I were at Leon’s, the tech was at our house, which my dad was home, the tech said the same thing, defective-get a new sofa. Meanwhile back at Leon’s we even saw them selling the same defective sofa!!! And yes, it does have that discoloration. We went to customer service and told them our issue; my mom wanted her money back since it was cash. No can do, but you sold us bad defective merchandise (the mgr of the store was hiding behind some big wall), still no points for us, the lady goes to her mgr, what ever this mgr told her, that they have no problem taking back the sofa BUT they will open an account for a credit for 2 weeks. Hello!! This is cash!!! My mom was fuming, so you take the sofa and my money to make interest on it!!! I know it’s not the reps fault, she was just following orders but give me a break! So my mom and I manage to find a replacement sofa with better material (we hope?! ).
Anyone out there, do not purchase anything at Leon’s. Just take a look at the back their policy, it is so vague, that you can poke holes in it. Even they do not know what it says.
Remember people ALL SALES ARE CONSIDERED FINAL!!! That’s were they get you. Remember, it’s a Superstore Warehouse. So don’t even think about refunds. Shop somewhere else but Leon’s!