Complaint / review / scam report
Leon's Furniture - Leather Loveseat
Furniture unsatisfactory, no exchange policy
Leon's has very nice furniture and appliances; however, they do not have a return policy, although their mandate is "customer satisfaction". Over the last 18 months, we have spent more than $14, 000 at Leon's in Brampton. With their "customer satisfaction" motto, we did not realize that they do not have a return or exchange policy. One of our last purchases was an all-leather loveseat which we found to be very uncomfortable for us once we had sat on it for a few days. We are seniors and there are no children or pets in the house, so the furniture is still in pristine new condition. In fact, it has been wrapped in sheets and plastic for the last couple of weeks as we are undergoing some renovations. We were willing to upgrade the purchase and buy a loveseat that was almost twice the price; however, Leon's were unwilling to take the first loveseat back even with a 35% restocking fee and our purchase of a more expensive replacement. We do not intend to purchase anything further at Leon's and will caution our friends and acquaintenances to be ABSOLUTELY SURE that the product you are buying is the right size, right colour and will remain comfortable for the life of the product when buying at Leon's. BUYER BEWARE!!
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