» Furniture & Equipment » Complaint / review: The Brick - Paid cash which never maid it to the cash registe | #13803

The Brick
Paid cash which never maid it to the cash registe

My family and I went into The Brick (North End) store where we saw a desk for our daughter which we decided to purchase. I had a large amount of cash with me that day and paid the salesperson the cash - This was done in front of both my wife and daughter, who saw me hand the cash over. The salesperson went to the back (we all presumed to bring my change back). She came back to us, gave me the receipt which states that we paid and told us we could collect the desk from the back of the store.

We continued shopping in other stores and decided to collect the desk on our way home. Unfortunately we missed the shop and went home. At home we had a message on the phone, stating that we must go in to the store and pay for the parts we ordered!!!

We contacted the store the following day to clarify the matter and were told we did not pay for the desk!!! EVEN THOUGH WE HAVE THE RECEIPT showing we paid! The manageress refuses to give us the desk, further the salesperson has now insulted us telephonically over this matter. It seems that a receipt is no longer a valid proof of payment!


Company: The Brick

Country: Canada   Province: Saskatchewan   City: Regina

Category: Furniture & Equipment


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