Complaint / review / scam report
Leon's Furniture
Broken Furniture

On 10/17/2009 my wife and I bought a living room set which included a sofa, love seat and chair. We have owned the furniture for less than one year and the large sofa began to brake in the center. We called leons and they told us that the frame was under warranty for the life of the furniture. The damage had started to occur at the end of September. After we started to hear the cracking we called leons and they sent out a truck to pick up the sofa for repair. They had informed us that the frame had cracked and would require a new frame, about 4 days later Maria the service manager called and said it was ready for deliver back to my home. We arranged a time for them to come and drop it off on Saturday 10/16/2010. Once the driver got to the house they brought the sofa into my house and immediately i noticed that there was damage to the arm rest and couch cushions and legs to the couch. Once my wife and I saw the damage to the sofa we right away called the store and was informed that the service manager was not in on Saturday so we left a message on the recording for the to call us back on Monday. Monday afternoon the service manager called and said they would be ok with replacing the leg to the sofa but the damage to the rest of the sofa was our problem. Upon inspection of the repair we had also found that they did not do the repair that they had claimed to the sofa, they infect only braced the sofa for a temporary fix. We paid over 800 dollars for this sofa less than a year ago and would like it replace due to the new damage to it. thay laughed at us but jokes on them we filled a complaint with the BBB so hopfully that will help.
Author: Contact with Author

Offender: Leon's Furniture

Country: Canada   Province: Ontario   City: Kingston

Category: Furniture & Equipment


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