Purchased a Refrigerator on June 20, delivered June 23rd. (at cost of nearly $300) Told to leave it for several hours before plugging in. Waited until the next morning, plugged it in... surprise it doesn't work. Called immediately. Sears is only available in our area on Wed and Fri (we're 35 minutes north of Toronto, 35 minutes south of Barrie) My wife is a chemotherapy patient and it took until July 06th before we could meet up. When the repairman called, my wife missed the ring by one ring and immediately called Sears who assured us the repairman would show up. Guess what, 3 hours later no repairman and when I called they said he was "out of our area".
No-one thought to call us. Now we have to wait until July 13 before the repairman will return!! This company has definitely jumped the shark... bring on Walmart and the Big Box companies. Customer Service is definitely a thing of the past with this outfit and so will their business soon!!