Complaint / review / scam report
Sears Canada
Won't support faulty dishwasher Fredericton New Bunswick

I purchased a Kenmore dishwasher in January 2004. This July (2006) it started leaking and making an awful noise.

I asked Sears Canada to check it out but they said it would take two weeks or more to have a technician out to check it. Meanwhile I had a local independant repairman look at it. It needs a new motor. Motor and seals are shot.

The thing is only just past warranty.

Sears sends out a repairman anyway to look at it while I'm on vacation???

Sears refuses to honor their product so I get ANOTHER independant repairman to check it out. He is a former Sears repairman (15-18 years experience). He orders the part from Sears on the phone at my house.

When he comes to replace the motor, Sears has sent him the wrong motor, the turbidity sensor is the wrong size. On the phone with Sears, they try to tell him he ordered the wrong part.

It's going to cost over $300.00 CDN to fix this thing that is their fault, they send the wrong part and it costs me another service fee because they screwed up.

I want another dishwasher, this thing is crap.

Alex
Fredericton, NorthWest Territories
Canada
Author: Contact with Author

Offender: Sears Canada

Country: Canada   Province: Nationwide
Address: 1325 Regent Street
Phone: 5064521591

Category: Construction & Repair

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