Complaint / review / scam report
Fido Solutions
Overbilling

On Dec. 14, 2009 i entered a 3yr contract with fido so i can help a friend who just arrived in canada (she's not yet qualified, she wanted a prepaid but the sales person keeps telling it is more expensive than to getting a plan...in short we got one), in the store i asked if the plan i got is unlimited incoming, free during the day, the store sales person says YES, also the manager said so. By Dec 15, i got an invoice amounting to $55...So i'm paying a month in advance? Yeah...Okey i didn't wince much because it seems a fair charge. But came next bill, $790.12!!! I was stunned. What are those charges? We got canada wide long distance add ons as well, so what could be the problem. When I called FIDO service centre, they told me the biggest shock of my life. They said i don't have unlimited incoming calls so all the incoming calls are billed. Some calls my friend recognized them ( but many were not, wrongfully charged. Why? Because she's at work during those time, very busy so how can she even receive a call that lasts 1 to 2 hrs???? My friend wanted to fight for it because she didn't do/ receive those calls. Nights and countless nights, I can't sleep. What should i do? I didn't lack in asking those VERY ACCOMODATING SALES PERSONS in the store, but how can i prove they told me it is a plan with unlimited incoming??? Is there any video tape in the store to prove our conversation? The Fido solutions "washed their hands" about the case. The store won't claim the statement. It was a very painful and costly experience, I need to pay so that my credit will not be ruined. I CAME HERE IN CANADA, WORKING THE HARDEST WAY AS A NANNY (for a very little wage to put food in the table of my family back in the 3rd world country), I WASN'T EXPECTING THAT THE RICH COMPANY WILL STEP ON ME JUST TO GET MORE MONEY. I ALWAYS HEAR POOR PEOPLE BEING MOCKED BEC. THEY WILL BEG MONEY TO EAT, BUT NOW I THINK I WILL ADMIRE THEM MORE THAN THIS GIANT COMPANY FIDO SOLUTIONS, atleast the poor asks for the money while the latter cheats the poor to be richer. STARTING TODAY IF I SEE A RICH PERSON, I WILL WONDER IF THAT PERSON'S MONEY IS "PARTLY MINE"?
Author: Contact with Author

Offender: Fido Solutions

Country: Canada   Province: Ontario   City: Toronto

Category: Electronics and household app.

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