My daughter Lauren had scheduled an appointment at store # 777 to purchase and install 4 NEW rims for a 2001 Suzuki Grand Vitara. Upon arriving, she was told the rims, for some reason, were not there and she would have to re-schedule. Due to weather and timing, this was not an option for her.
Calls were made and rims were located at store 7091. She drove there, paid $109.95 per rim, totalling $496.97 on invoice 32807, picked them up and delivered them to store 777 for installation. Upon arriving at my home, I immediately noticed that these were in fact obviously not new rims!
I immediately called store 7091 and spoke with the owner, John Suglia. He made the claim that they did not sell "used" rims, only "new". I took pictures and sent them to him for comment. His explanation upon viewing the pictures was " now I remember, these rims had been lying around the shop" and this is how the scarring had happened.
This explanation is preposterous!!! It is obvious that these are used rims. They are dented, scratched and RUSTED in spots.
John's ultimate solution was to return (from St. Catherines) to his location, whereby he would remove the rims and issue a refund. As I stated to you, due to scheduling, geography and weather conditions, THIS IS NOT AN OPTION. The other point I would like to make is that I would absolutely not have THIS SHOP TOUCH MY VEHICLE AGAIN.
I believe that the photos illustrate beyond a doubt that the rims supplied and represented as new are in fact used. This is outright fraud. I also believe that this fraud was attempted due to the fact that the consumer was a young, "ignorant" female.
I am an Active Green and Ross customer, who to date has been very satisfied. I instructed my daughter to go through an Active Green and Ross because I trust them and have always been treated fairly. To date, I had believed your website where it is stated " obtain professional advice and service."
I cannot imagine that seeing the pictures, Active Green and Ross Corporate will not agree that one of their dealers acted unethically and will resolve this issue satisfactorily. If not, as I stated, I will be left no option but to pursue my other options which include contacting Consumer Affairs, the media and ultimately, Small Claims Court. Pursuing the Consumer Affairs option under the Consumer Protection Act, 2002 S.O. 2002, Chapter 30, Schedule A,
4. A representation that the goods are new, or unused, if they are not or are reconditioned or reclaimed, but the reasonable use of goods to enable the person to service, prepare, test and deliver the goods does not result in the goods being deemed to be used for the purposes of this paragraph.
In closing, I hope that you will promptly resolve this issue satisfactorily.