I am writing to you about the corrupt parking system provided in your city by Imperial Parking Canada Corporation.
On July 15th 2006, I parked at the 56 Queen Street East Toronto lot managed by Impark. I purchased a day pass, which I understood to be valid until 7:00pm. This week I received a final notice before collections for the absurd amount of $68.90 for a ticket that was issued at 6:52. There was no ticket left on my vehicle.
Considering I parked there 2 months ago, I thought it was entirely possible that I misunderstood or recalled incorrectly that the pass was good until 7. I called Impark's Toronto information line today (416-369-1801), and I was informed that day passes at this lot are valid until 8!
I called their 877 Vancouver number to protest this fine. I was given the complete run around and every excuse in the book. For some reason I was told my pass was only good until 6:00 and I could've purchased an extra hour, that I was never offered or thought I needed because the sign clearly said 7. Again this is completely different answer than I got when I called their Toronto line and was told passes are good until 8. No where on the pass does it say what time it expires.
There might be some legal loophole or small print somewhere which makes them able to lie to me about the time, then rip me off for an absurd fine.