I was waiting for a car part from an online retailer who's only shipping method was UPS (Unbelievably Poor Standards), when it didn't arrive in the given time frame, I looked up their parcel tracker. To my surprise It had been delivered, and signed for! By someone else, somewhere else, the previous day. So I waited 'till Monday.
I called UPS (with no success getting through) and a huge wait before finally getting through to a human, not a useless recorded message (do these things ever actually have the option you need anyway?) Their tracking indicated that they had delivered it to xxxxx-120 St not xxxxx-116 St AND it was signed for by a “Moreau” (moron more accurately-how do you not check to see if a parcel is for you before accepting it?). The operator then had the gall to tell me I had to call the company that shipped the parts and get them to give a description of the package to UPS. This prompted the following thought: I DIDN'T SCREW UP DARLING. YOUR INCOMPETENT DRIVER DID. WHY SHOULD I HAVE TO CHASE IT? IT'S YOUR COMPANY'S FAULT, NOT MINE.
I managed to choke most of this back, but not all of it and was told that this was the only way...
So, rather than wait forever for a call back, I went and got the parts myself from the other address.
I will never use UPS again unless I have no other option. I will also do a lot of free (negative) advertising for them.
UPS show their incompetence all too often and there is no real way of lodging a complaint. This, in turn, often ends up reflecting badly on the shipper.