This is not a positive review. I recommend you not use this business at any cost, ever. Like the person missing boxes, I had an awful experience and continue to have one with them until this day.
I moved from Canada to Australia in November and still have not received my personal belongings - 3 months later. - Lost my important shipping papers (Passport, Shipping list) - Deliberately mismeasured my shipment and tried to charge double my original quoted price - Damaged 4 boxes in the shipment - Tried to charge an extra $250 for "Handling charges" instead of shipping my goods - Continually evasive and unreachable via phone and email - Unreachable for 2 months straight despite repeated phone and email attempts - Sent boxes to the wrong CITY in Australia, 300kg of things were sent to Brisbane instead of Melbourne, a 2000 kilometer freight trek away, despite every box being labeled twice with an address and packing list in Melbourne Australia - Still unreachable to this day. Possibly the worst service I have ever encountered in any company I've ever spoken to. Nothing has ever been rectified with anything but the flimsiest of excuses. It's either "I can't change that" or "There's nothing I can do", or "I'll take care of that for you" with no action. Getting even these few words out of them requires a constant barrage of phone calls. I would personally recommend to never use them for your personal belongings for any reason - Not only are they unreachable and unhelpful, but they are also incompetent. How can anyone ship to an entirely different region when every box, email and communication has the address to be shipped to clearly attached? The Contact's name is Leon Parent Sr. - The above number is his personal line.