Complaint / review / scam report
Ramada Plaza Resort
Scam and harassment

I lost a lot of money because of those people.

It all started in the year of 2008 if I am not mistaken. I received documents saying that I am eligible for free cruise, I called them and it turned out that I had to still pay $800 or so. But I thought that for two people its pretty good so I paid (I gave my credit card number). The guy on the phone told me that I could cancel it if I want anytime. After I decided that I couldn't go and my boyfriend neither so I called back and asked to cancel and my money back. The lady on the phone by the name of Joanne was extremely rude, so she would not do anything for me. I left the whole deal, I did not go on any vacation, I just wanted to forget the whole story and this company. In September 2009 I received a call again from this place saying that I have "legal engagements" and that I have to pay another $698. I was not smart enough to look at the documentation that I received before, it said "Prepaid" everywhere. They said that they have all the conversations recorded and that I have to pay. So they pretty much lied and tricked me into paying. Its useless to say that obviously I did not preauthorize any future payments from my credit card that I gave the second time. Last night I received a call from a "manager" of a Ramada Plaza Resort, who "informed" me that I have "legal engagements" and that I preauthorized the money, another $698, to be taken from my credit card, and he just hang up on me. I called Ramada Plaza Resort 1800- number and explained the situation. The agent said that if I don't take any vacation I do not have to pay anything extra, that money that I paid already will be lost and that's it. So today I am waiting again for the call of the "manager", because the card number they have is expired. I understand that it's a total scam, but i don't know who to talk to about it, what organization to make a complaint to. Thanks in advance for the responses. Natalia
Author: Contact with Author

Offender: Ramada Plaza Resort

Country: Canada   Province: Québec   City: Montreal

Category: Business & Finance


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