I had rogers services for last 7 years and my family decided to move out of the province by the end of April 2008. I called Rogers customer service early march spoke to an agent informed this, given my forwarding address & phone number also mentioned I had obtained the same services in Ontarion where I live now.
The agent told me that next billing cycle will be on 12 th of may at that time it will be canceled the bill will be forward to my new address. While I was busy with moving etc... although i received the invoice by e-mail. which I may have over looked.with no time In first week of June I got a letter from Collection agency for the amount owing of $30.81 outstanding bill!!! I saw stars... by the time i received this letter I had already paid this. They told me ignore the letter. I called rogers to ask this, they told me my forwarding address was not in file., so now the payment is made just ignore.
I had been paying monthly $180 for the last 7 years & now paying & $280 why they have no proper customer service monopoly. What i can't understand you suspect somebody who will run away for $30? and the records were not there for the forwarding address?
Please make sure get things sent to them writing via letter or email that way you have...
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