» Business & Finance » Complaint / review: Expedia - Misleading advertising | #13314

Misleading advertising

I was booking a hotel for Seattle and decided that I would try the un-plubished rate option... WHAT A MISTAKE! I selected the "downtown- Pike Place" area and looked at all the hotel that came up when i did a regular search. All hotels were within walking distance of Pike Place. So I selected the un-published rate for this area... I ended up out by SafeCo Field, a 30-40 minute walk to Pike Place!!! When I called the hotel they said they are not in the Downtown Pike Place area, but in the stadium area, and they have a shuttle into town as its a bit to far to walk.

I called to complain and asked to be moved to a hotel that was actually in the area I had selected. After 2 hours on the phone I got no where. The only response they gave me was "well you are in a neighbourhood close to the area you selected. I DIDNT ASK TO BE IN AN AREA "CLOSE" TO PIKE PLACE, I HAD SELECTED "PIKE PLACE"

After several rude and useless customer service people and "escalations" people, I asked to speak directly with a manager. The Manger lived in Seattle and even said he agreed that I was not in the Pike Place area, but agin he could care less about helping me out. This is a horrible case of false advertising, and as such is completely illegal. And I am not sure what country Expedia CS agents are located, as it is clearly not Canada... but they could care less.

I will never use Expedia again, and I will make sure that everyone I know is aware of how HORRIBLE their service is.


Company: Expedia

Country: Canada   Province: British Columbia   City: Victoria

Category: Business & Finance


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