Complaint / review / scam report
Greyhound Bus Lines
Incorrect ans., and terrible customer service
I arranged flight and bus travel to coincide with one another...it took me a lot of time and effort! I wished to have etickets, but could not. (Was not made clear, at the time of payment) I called a supposed Greyhound Canada number and found that the RUDE person on the other end was where else...The Carribean! She told to call the Canada #, and I told her that I was NOT expecting to speak to a person from soooo far away, whom has NO clue about my querie. I called every number possible, and spoke to at least 10 different people. I have ONLY received two consistent answers about my issue up to this point. Greyhound Canada hires out work, and does not make sure their employees have the proper knowledge to assist customers with correct information, nor POLITE manners. The lady from Missouri was polite, as was the one from New York, and the Vancouver employee. No way to connect directly with the Canad Headquarters without calling long distance!??! It is as if this is a 'mickey mouse' outfit...which it is not. I am very frustrated, as I better be able to PICK up my tickets in Vancouver, even though I am leaving by bus from Toronto. I can ONLY trust today's info from a call?!?? Thanks for letting me vent. :)
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