Please, please, please give a shit about your customers. The last time I took the bus, you lost my luggage for the nth time (and by nth, i do mean nth), and it seems that, for every time you lose my luggage, your level of courtesy goes down by 50%. The last time I went down to the Coast, I reported a missing bag, and this little twerp who looked-- and spoke-- just like Chip Coffey treated me as though it was my fault my bag was missing, and that i would be on my own for dealing with the "inconvenience" that subsequently occurred. I know i am not alone with this, because every time I have ended up trying to find my luggage, there have been a couple of other disgruntled riders, and all seem to have been treated with the same amount of disrespect and apathy that i had been. With the few exceptions of a few wonderful and helpful diamonds, the rest of the greyhound staff members that i have dealt with were completely disrespectful. As a student, I feel that it is unconscionable to waste a what could be a sizable amount of my tuition to be treated like a waste of time, a waste of space, or a waste of breath.
What we--and grehound-- need in B.C. is a competitor bus line to prevent Greyhound from getting to cocky, sitting back on their bloated laurels, and watching us spend money on the only option there is. If i were ever to come into money, I would start my own bus line. It would be called "Awesome & Efficient Transport", and we would do the best we could to be everything that Greyhound is not.