Complaint / review / scam report
Terrible customer service

2 words for TELUS: NEVER AGAIN!

Communication should be removed from their name.

Talked me into getting the "FREE" for a limited time bundle, said I could cancel at any time, then when I tried to cancel they would not respond to emails and would put me on hold for long periods of time and then disconnect the calls. This happened to me repeatedly over a 5 month time frame.

Today I called and spoke to 4 different people, going throught the whole issue over and over only to get hung up on (after an hour of being on the phone.) This includes "Supervisors-who are always busy according to the phone reps. They disconnect too. They will ask you redundant questions (to appear as though they are trying to solve the problem) such as asking you to repeat your account information; they even asked me for my phone number several times-ha! Then you are transferred and put on hold again & again.

By the way it took them 5 months to remove the bundle($41/month) and I never was reimbursed for this. I just can't face the thought of trying to get my money back...I've wasted too much time already.


I consider myself to be a calm & rational person when dealing with problems and have never experienced such immature business practices before in my life.

(For the record this is the only bad review I've ever you can see how steaming mad I am about this.)
Author: Contact with Author


Country: Canada   Province: British Columbia

Category: Telecommunications


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.