I have received very poor customer service from Primus as well.
I should've known to stay with my current service provider (Bell) when it took primus 2 WEEKS to connect my phone when I moved to my new house. I called them to see what the problem was that took so long to connect my phone, and a recorded voice would always say that the hold period may be more than 40 minutes. It took about 4 phone calls to deal with this issue, and over 4 hours of my personal times to understand why a basic connection couldn't be made at the scheduled times!!!
Jeez... how dumb is this company!
To add insult to injury, this crazy company won't credit me the 3000 aeroplan miles they owe me on the pretext - hold for it - that I called an airmiles customer service line to start a new accuont!!!
So, according to a crazy manager, I don't fit the description of an existing or a new customer since they already credited my account with 200 airmiles!!!
So instead of just giving me 3000 aeroplan miles, the manager lectured me... and gave me so much attitude I couldn't believe it!!!
I never in my life got such poor service!
This company has NO IDEA what good customer service is, and I am convinced they run their business out of a whole in the wall, because everytime I call, I hold for over 1/2 hour, and when I decide to e-mail, they take 2 or 3 days to answer me... how many people do they have working for them?
I am just waiting for July 29th to CANCEL MY SERVICE with PRIMUS, just so they don't steal 99$ penalty fee from me.
PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE, if you are looking for a new telephone service provider, DO NOT CALL PRIMUS. I don't care how much you can save.
The customer service is POOR
The managers are very RUDE (monique)
They are THIEFS
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