I have been customer of FIDO from last 6 years. We have 2 lines on same account. Called Fido to cancel one of the line on Dec 15, 2011 and they said FIDO requires 30 days notice... so my line will be disconnected on January 15, 2012. Now i received my invoice stating that i will be charged till January 26, 2011 because it is when my billing cycle ends. Called FIDO# 611 and talked to agent named Peter(#838700). He told me that FIDO charges till the end of billing cycle i.e. Jan 26, 2012 even if physically my line is no more in use after Jan 15, 2012. I should have called them on start of billing cycle date i.e. Dec 26, 2012 to cancel to avoid those extra 11 days charges.
So i told him how about if i add new line today i.e. Jan1, 2012 to existing account whose billing cycle ends on Jan 26, 2012... you won't charge me till Jan 26, 2012 or what??
He said that if i add new line today then pro-rated system is used by FIDO to bill accordingly but we can't use same pro-rated system for terminating the services and i have to pay till billing cycle ends.
WTF...
Even leeches stop sucking blood if they don't require it... but some money leeching people don't stop and have 100 excuses to leech out hard earned money of others.
Now i am going to pay 11 extra days to FIDO even if i have no working phone connection with me. I know i won't be saving hundreds in 11 days but is there any logic in paying for something which you are not using anymore???
Lesson Learned-
BE CAREFUL FROM EVERY SERVICE PROVIDER OUT THERE. THEIR SMILING, FRIENDLY TALKS ARE JUST LURING TACTICS AND THEY DON'T GIVE A F*** TO ANYBODY.
THEIR SOLE PURPOSE IS TO LEECH MONEY AND THEY DO EVERYTHING FOR MONEY.
If anybody from FIDO is reading this... just comment below for why pro-rated system cannot be used while terminating the services if your condition of 30-days-termination notice has been fulfilled???
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