Canada-Complaints.com » Telecommunications » Complaint / review: Bell Mobility - Unknown numbers | #10976

Bell Mobility
Unknown numbers

I have been a Bell home phone user for at least 26 years. I have a Rogers cell phone. I personally have never had any trouble with them. However, when walking in the mall with my son around Christmas time a year ago he talked me into getting a cell phone that was advertised as a Christmas bonus price. I thought to myself why not it’s Bell. My son was asked to make up his own cell phone number. Well... that same night my son was getting hockey scores of the Toronto Maple Leaf games. I called Bell to express my concern. I was told they had fixed the problem. Well... They did not! Each time the Toronto Maple Leaf played win or loose, my son will receive the score. When I received my bill I realized that I was being charge for each game played. Throughout the year I have had to call Bell and ask them to delete the charges which they did. The last time I called I was told that my son probably has an msn or hotmail account and signed up to a company and requested to receive the scores. First, they fail to realize that we began receiving the scores right when we got home. And secondly, (nothing against the Maple Leaf’s) but if my son was to sign up for such a service it would have been for basket ball.

Now to think that was enough... Just two months ago my cell phone bill was at 389.oo. I almost freaked! Our bill has never been over 50 dollars. I took a closer look at the bill and it looks as though some of the numbers are repeated. Some of the numbers my son and I didn't even recognize. There were also cities on there that we would never call. Of course when I called Bell the reply was if it is on the bill I am responsible for it. I requested that they investigate this further and the reply was NO can’t do. I spoke to the so called supervisor and was given pretty much the same response. Anyway, I kept my son's cell phone and did not give it to him till after 6:00 when the calls are free. Now isn't it funny that my next bill stated we went over our 200 day time minutes by 60 minutes. This month I increased my son's text messaging to a very large amount. He is not to make any calls till 6:15. And, I am going to have his number changed. Now I will sit and wait. I guess I am hoping to gather some kind of evidence.By the way we called back some of the numbers and got a message that the numbers cannot be redialled or that the number was out of service or it just continues to ring. Having this problem is an inconvenient but what else can I do. I am so-so! upset with Bell that I am strongly thinking of going to Rogers or elsewhere for home phone service.

I just had to share my experience.

I cannot remember the name of the cell phone, will post later.

Date:

Company: Bell Mobility

Country: Canada   Province: Ontario   City: Toronto

Category: Telecommunications

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