» Electronics and household app. » Complaint / review: Bell Mobility - Service | #12083

Bell Mobility

I have only had my cell phone with BELL for 14 days... Already I have had nothing but problems.

E-BILLING: I opted for online invoicing and for two weeks now my account "does not have permisssion" to register for the service. When I call, they simply tell me to call back because they are having problems with the Group Plan I am with.

BILL DETAILS: I called to get my bill total and I was quoted almost twice my monthly plan cost! So in 14 days, I was told that I owe nearly twice the monthly fees?? Ridiculous. I texted BELL for bill details and received a message saying $0.00 were due for this bill period. I have yet to be able to verify my invoice.

ACCOUNT HACK: I have also been contacted by a representative in Montreal regarding a totally unrelated corporate account. Somehow, my name has shown up as the key contact whom they belive has changed account information for a corporate client in Montreal. Neither I nor the account representative have any idea how this happened, given the marked difference in account numbers, address and names.

NO SERVICE: To top it all off, all of Toronto's customers have had no service (no text, calls out or in) for the evening. When I called BELL, they could not tell me what the problem was or when it would be fixed.

Never in my life have I had such a poor experience with a supposedly customer-oriented company. NEVER EVER WILL I RECOMMEND OR GET A BELL PRODUCT AGAIN!


Company: Bell Mobility

Country: Canada   Province: Ontario   City: Toronto

Category: Electronics and household app.


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