Fido has sent a collection agency after me for a de-activated phone number. They continued to charge me even though the phone was not in use. The excuse "you did not call in to let us know you wanted it canceled" I think it was obvious if the number didn't even work anymore. My husband and I went in to a retail store and signed a new contract and unfortunately the sales person did not cancel my old phone number so it was idle on their system for years. The other excuse was that they tried to call me on the phone that did not even work anymore. BULL SH&*!!! Another excuse was that they have many customers that leave the country for a couple of months and when they come back they want the old number again. BULL SH&*!!! BULL SH&*!!!
Now I have to pay even though they cannot give me any supporting documents. I have no choice or else my credit rating will be effected.
So, lesson learned... if you want something canceled get proof on paper because they do not keep that kind of information for you and can charge you anything they want.
Angry Fido Customer in Richmond =(
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