Inquired about 13 pieces of missing gym equipment over a 3 week period no one had answers, due to my inquires my membership was revoked by a rude, arrogant Cristina, who had two employees and herself fabricate lies about me to back up her decision. After being a member for 16 months.
Was told by Jim Hamilton and Cristina my fees would not be taken from my bank anymore, as I am no longer a member, but they were and Fitness One refuses to give them back, or give a reason for their actions even after several emails asking why.
16 months of observation, I determined Cristina bullied and scared the employees working under her. Several members feel the same and have had similar experiences as I have.
Elita
Toronto, Ontario
Canada
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