I was actually really surprised to see how many people were so upset at the Mademoiselle Spa/Fitness in the Saint. Catharines area, since i only heard from one of my friends that it was a big rip-off. Now i am one of those furious customers and I am not going to let them bring me down. Recently i signed up for the
"30 day trial" and the manager now told me that for the 30 days, i get 10 days to cancel my trial, "with a refund" and she said the 30 day trial is for, if i cancel my membership in 30 days i don't need to stay with the spa/fitness center but i don't get my money back., and after that I become a official member. Today I had a meeting with this lady and she denied the conversation I had with her, she even denied what she said to me, saying it doesn't work like that. I am one million percent positive that she told me that I can cancel anytime, she even stated they are not going to take my 100 dollars until the date my 30 days are up, but then I cannot cancel because "After the 10 days I am an official member" even though i did not pay my 100 yet, doesn't that mean i am not an official member?
if anyone, anyone at all can help me, or give me some insight to my situation, it would be greatly appreciated!
Madandfurious
st.catharines, Ontario
Canada
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