» Shops, Products, Services » Complaint / review: Zellers - Poor service | #6093

Poor service

I’ve heard from many that Zellers is not a place to go for a pleasant shopping experience. I found out the hard way today that the rumour is more fact than fiction. I arrived at Zellers to pick up a few things at 9:30 am this morning. As I entered the store I observed 1bout 10 employees in a group huddled around each other talking. I assumed it was some kind of staff meeting, albeit strange as to its isle way location. At 9:30 am I tried to check out but there wasn’t a cashier to be seen. I saw two lady employees – one was doing a return of merchandise and the other was working with a couple to complete a credit card application. She was on the phone during this task. I approached her to ask politely if she was on hold (as she was not involved in any conversation). She nodded yes, so I inquired as to the available to help me and another customer check out. To my astonishment, she replied, “The cashiers don’t open until 10 am, so you’ll have to wait or line up behind the people I’m presently working with.”

I was tempted to leave but decided to bear it out and waited a few minutes. The wife of the man completing the credit card application commented that no wonder the store is empty if that’s the way customers are treated! Her husband looked our way and finally said, to the employee (still on the phone), “Forget it, I really don’t think I want this now.” They left. I joined them shortly after vowing not to return.


Company: Zellers

Country: Canada

Category: Shops, Products, Services


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