Complaint / review / scam report
Items on Sale are Never In Stock

Repeatedly, when items are listed on sale via Zellers flyers as well as online, the items are not available at a Zellers store. I tried to purchase a 'Victory Garden Zero Gravity Bungee Chair' in late June on the first day of the sale.

By noon there were no chairs in stock. I tried locating stock via online searching - not a single Zellers store within 300 km of my house had a single chair in stock. A coincidence? Did someone purchase hundreds of these items when no one was looking? I don't think any Zellers location had more than one or two (if that) in stock but since customers arrive ready to spend money, they end up purchasing something else (usually at a higher price) so they feel like they have accomplished something.

Isn't that called the old "bait and switch" sales trick? I used an online form to complain to Zellers Corporate and was surprised to receive a reply! Unfortunately the rep "Susan" has yet to make good on her promise to transfer some stock to my local Zellers location. Phone calls to my local Zellers and numerous other locations proved useless as they all say the same thing. No stock - no plans to re-stock. Never had any to begin with...

To add further insult to injury... Zellers is advertising the ENTIRE LINE of zero gravity chairs (5 styles! ) on sale AGAIN! They are 40% off and the sale ends July 18. Another sale?!? They don't have any stock from the previous sale?!?

What a joke. This kind of thing disgusts me and Zellers should be ashamed.

Burlington, Ontario
Author: Contact with Author

Offender: Zellers

Country: Canada   Province: Ontario   City: Burlington
Address: Burlington Mall

Category: Miscellaneous


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