A sales rep from Express Transaction Services (ETS) called our company and misrepresented itself as the business we normally deal with for ordering debit terminal supplies.
Our employee who answered the phone was quite clear that we did not require any more paper rolls as our stock was recently replenished. The ETS sales rep then wanted to confirm which model of debit terminal we owned, our staff member gave the model number but DID NOT request any product.
Approximately one week later, a package arrived from ETS containing what i estimate to be $20.00 worth of paper rolls. With an invoice for $150.00 and then a few days later an additional invoice of $200. This is obviously a malicious scam, it's hard to justify how $20.00 of paper could possibly be worth $350.00.
When the package arrived I immediately called ETS to return the order. This is the most interesting part: even though their invoice states that there is a return policy, my experience tells me that ETS has no intention of allowing any return to go through. I called their 1-800 number and
I was put in touch with a character called Nadeen, I told Nadeen that there must be a mistake and I would like to return their product, Nadeen answered that she did not like my tone and attitude, and because I had been 'rude' to her she would not allow me to make the return. For the record, at this point I was not at all rude, nor did i display a bad attitude or tone, I simply wanted to make a return! It seemed as though Nadeen was fabricating a situation that could justify her not allowing the return to be processed. I demanded to speak to another representative or her manager but again, she told me that she would not allow me to speak to anybody else because she wanted to protect her co-workers from my 'bad attidude'. I hung up the phone and redialed in hopes of getting another representative, but only Nadeen answers the phone, EVERY TIME!
I then told nadeen that I would return their package even if i had to pay the shipping myself but nadeen assured me that the package would be rejected... Why? because she did not like my bad attitude. She did however remind me though that I had $350.00 outstanding and that if i did not make payment soon, then she would make a claim against my credit.
What can i do? I googled Express Transaction Services and the only thing that pops up are dozens of cases of people being scammed.