I ordered 2 Lifetime warranty kits of Snap 2O and I received 4. I called and reported this error. The person i talked to told me they were going to send me a letter with envelopes with return address and stamped, I made sure to explain that i didn't want to pay to return item because they made the mistake. I received the letter telling me to go to UPS or insured mail. They were suppose to pay to get it back. I called to report this and Elizabeth, customer service rep was really rude, told me that i was wrong and i have to pay for returned, told her i wanted to talk to her supervisor and hung up on me. Now when i try to call back she put me on hold without talking to me.
THIS IS RIDICULOUS customer service, I will never buy this stuff on TV again... eve