I have a long history with two companies, i.e. Website Advancement, and Strada Technologies later changed to TNT Cart). Strada Technologies changed their name a few months after I got involved with them and disappeared off the net and their phone numbers were disconnected. I don't even remember now how it was that I managed to locate them again to learn that they had a new website and new phone numbers, and new promises.
In March of this year, I got a phone call from a representative of Strada Technologies, whose sales pitch sounded so sincere and enticing, that I agreed to sign up with them. He forwarded to me an agreement form for Website Advancement, to build a WC3 compliant website for me, which I signed and sent back a scanned copy. A short time later, the representative called me back and said he had sent me the wrong form. He explained that his company, Strada Technologies had been in the process of merging with Website Advancement, but based on advice from their lawyers, Strada Technologies decided against the merger. He sent me another form for Strada Technologies to complete, which I did, so now I am on the hook for both companies. (It now sounds so incredibly gullible of me that I just can't even fathom how I could have been so trusting! )
It is now going 7 months since then, and Strada Technologies/TNT Cart still have not completed my website, and neither has Website Advancement provided a fully functional website. You can never get through to either company by phone, so you have to leave numerous voice mail and email messages that they take forever to respond to, and when they do, it's only with more promises and excuses. Now, it seems, they don't even bother with that.