I have had a similar experience to many others on your site with this company.
Back in June I placed an order for a boxed set of a TV series and within hours had received 'confirmation' from the company that my order had been confirmed, and then on the same day another email that it had been 'processed'. According to my bank, my credit card was apparently debited for the amount on that same day it was ordered.
A few days later I received a third email stating my order had been shipped. Two months later I'm still awaiting its arrival. Normally - I order a lot of items from the US - things take no more than 2 to 3 weeks.
So about two weeks ago I emailed the company telling them my order hadn't arrived and asked them for their advice. I received no response.
Subsequently I have emailed them several more times via their site etc ultimately requesting a refund but- surprise, surprise- still, to date, no reply. Indeed today when i went to their site I found that the 'server had stopped responding'.
I have now contacted my credit card to see what steps i can initiate to recover the money.
To date I have never been ripped off online before, and have prided myself that I can usually quickly spot a scam- however this site seems incredibly well organised- so well organised it makes me wonder why they don't just sell the DVDs in the first place for all the trouble they go to.
I'd love to think instead that they a just incredibly unorganised one-man band but that's very naive I suspect.
I wonder if any other subscribers have successfully achieved a refund and what steps they have taken OR what steps can be taken to pursue these guys legally (particularly as I'm here in Australia and outside US/Canada legal loop.)
Any advice would be welcome.