» Electronics and household app. » Complaint / review: Best Buy - Cell phone | #3417

Best Buy
Cell phone

When I purchased a cell phone, the clerk offered a replacement warranty and said all we had to do if there was a problem was bring the phone in and they would replace it right then and there. I paid $15.00 for the replacement warranty, phone broke, took it in and was told it didn't work that way. I would have to send the phone away, wait for a gift card in the mail, and could then purchase the new phone with the gift card. I would NOT have purchased this if the clerk had been honest about how the replacement warranty worked. I feel like I've been "had". Clerk simply lied and I took him at his word. There's no way I can be without a phone while snail-mail honors the warranty so now I'm out the cost of a new phone, plus the $15.00 useless warranty.


Company: Best Buy

Country: Canada   Province: Saskatchewan   City: Regina

Category: Electronics and household app.


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