I was aghast to read of the submissions to usaconsumercomplaints.com about UrbanFlorist, a.k.a. UrbanFlorist.com.
I placed two orders within two days. One order was for a flower arrangement. The order arrived but was of very poor quality. A few of the larger flowers were wilted. The arrangement was lacking the greenery, filler material that is often used to make the arrangement look full and fresh. Before learning of the poor quality, I placed another order for 18 red roses for Valentine's Day. That evening, I was placed on-hold for over an hour and was disconnected four or five times. I was also logged into their website, the live-person chat. After hanging up in disgust I left the live person chat online to see if anyone would answer... four hours later not one operator had answered.
The second order, the 18 red roses, arrived and had one small branch of white, Baby's Breath to decorate the arrangement. The flowers were wilted. The arrangement was also missing 12 roses.
The first order was $46.37. The second order was $124.37. I've also detailed two e-mails and sent them to [email protected] of which I have not received a response.
I tried to find the owner of the company and found that his name was public record since he registered the domain name. Here is what I found byt typing urbanflorist.com on networksolutions.com .networksolutions.com/en_US/whois/results.jhtml;jsessionid=AQXKMVETRKCFUCWMEAQSFEQ? whoistoken=0&_requestid=375)
Registrant:
Somani, Alif **
(AS25400)
657 Moberly Road
Vancouver, BC V5Z 4B2
CA
Phone: 604-677-3202
Fax: 123 123 1234
Domain Name: URBANFLORIST.COM
Administrative Contact :
Somani, Alif **
(AS25400)
[email protected]
657 Moberly Road
Vancouver, BC V5Z 4B2
CA
Phone: 604-677-3202
Fax: 123 123 1234
Technical Contact :
Ferridge, Mike
(TTBUKCPMKI)
[email protected]
504-518 West 14th Ave
Vancouver, BC V5Z 4N5
CA
Phone: 604-709-9609
Fax: 360-838-0128
Show underlying registry data for this record
Current Registrar: NETWORK SOLUTIONS, LLC.
IP Address: 64.40.98.43 (ARIN & RIPE IP search)
IP Location: CA (CANADA)-BRITISH COLUMBIA-VANCOUVER
Record Type: Domain Name
Server Type: Apache 2
Lock Status: REGISTRAR-LOCK
Web Site Status: Active
DMOZ no listings
Y! Directory: see listings
Secure: No
E-commerce: No
Traffic Ranking: 1
Data as of: 08-Jun-2004
While I expect to call this one a loss, shame on me for not searching usaconsumercomplaints.com ahead of time.
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