Canada-Complaints.com » Internet & Web » Complaint / review: Destiny Media Technologies - Incompitent support staff no refund for faulty software | #15889

Destiny Media Technologies
Incompitent support staff no refund for faulty software

I purchased a software program called "Pirate Radio" from Destiny Media Technologies mainly because of how "easy" they claimed it is to set up and use. Soon after I installed the program and followed their directions for setting it up, I realized it wasn't working. I then sought help in their support links.

First I tried their "ip debug form" to make sure I had the ip right, and everything was A-OK. Then I went to their support forum, which seems to be made up of other consumers with no actual employees posting. These people tried to help me, but could not come up with a reason it wasnt working other than my isp was blocking ports.

I then contacted my isp and they insisted they block no such ports. Thats when I was starting to get anxious, forty dollars is not easy for me to gather as I am unemployed and pretty poor. I decided to try and make an official claim for support, they call them "support tickets" which are supposed to be answered by a pool of developers and support technicians.

Who ever it was that helped me, could barely even communicate with me. They only told me what I had been hearing in the forums and offered no real support. Thats when I decided to cut my losses and get my hard earned money back, but when I clicked on "how do I get a refund" in their FAQS I see "no refunds are available for pirate radio" needless to say I was livid.

To break it down, Destiny Media needs to have compitent people who can actually offer support, as well as treat consumers like humans. Also if no refunds are available, they should make that fact very clear before somebody purchases their software. I feel I was wronged and apparently theres nothing I can do about it, except reporting it and telling everyone who has been jilted by this company to step forward as well, because according to their forum, there are alot of us.

Date:

Company: Destiny Media Technologies

Country: Canada   Province: British Columbia   City: Vancouver
Address: 1040-1055 W. Hastings St
Phone: 6046097736

Category: Internet & Web

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