Canada-Complaints.com » Games & Gaming process » Complaint / review: Salon Spaware MDware - Software | #6062

Salon Spaware MDware
Software

I have used Salonspaware in my reflexology store for three years now. Even though what they claim to offer is impressive the inner workings of the software are not in some areas. Six months ago the company boasted a NEW marketing module that would do HTML, auto calling and text message alerts to my customer data base. Once it was released they had issues with the text message feature with a promise that it would be fixed by the following month... that did not happen. This was back in September 2010 and it is now April 31, 2011. I have talked to Brad (the main guy), Jeff (my sales rep) and countless tech support folks with no resolve. If a company sells software with promise of a fix week after week, month after month maybe they should not release it at all.

Now when I call to check on the program they won't let me talk to support because I am not paying for tech support! How in the world can I pay for support on something Salonspaware can't fix themselves. Also, every time there is an upgrade something else seems to go wrong with the software.

The company has a great idea, just bad execution. My advice would be to review at least three other companies STATESIDE before making a final decision on this one, I wish I did.

Sincerely,

Jim Dale

QC Reflexology, LLC

Date:

Company: Salon Spaware MDware

Country: Canada   Province: Ontario   City: Mississauga
Site:

Category: Games & Gaming process

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